A note from Ion —
Dear customer,
Your safety is our utmost priority.
Unfortunately, some aluminum hooks as well as stainless-steel hooks from generation 1 have been noted to be prone to breakage. This can be due to non-conforming materials and an inconsistent production process in a certain badge.
Because it cannot be assured beyond doubt that the built quality conforms to the required strength, we have instigated a precautionary recall for all aluminum and stainless-steel hooks of generation 1.
“is my hook affected?”
1. Affected are all aluminum hooks. These are identified by their black color. Please see the picture below.
2. Affected are generation 1 stainless-steel hooks. These are identified by their metallic colour and having one single stainless-steel bridge. Please see the picture below.
Also note, that generation 2 stainless-steel hooks (identified by having two stainless-steel bridges) are not affected by the recall. Please see picture below. This updated version features a revised construction.
Please contact the dealer you purchased the product from for replacement.
Can’t find your dealer’s contact details? Use the dealer finder
Your dealer will replace the hook attached to your harness. Of course, this service is free of charge.
In case you are not able to see your dealer in person, you will receive a new hook by postage. Please change the hook according to this manual: click here
Nevertheless, even with the greatest diligence and foresight technical problems with materials can, unfortunately, not be completely ruled out. We apologize to all ion customers for any concerns or inconvenience raised by this safety notice. If you have any questions or are uncertain what to do please contact your ion dealer.
We are looking forward to seeing you on the water.